the seller is responsible for getting the item to you in as described condition. But why should I? eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against loss." For damaged items, the situation is more difficult. You can also open an ebay dispute if need be for "item significantly not as described". Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Print; Email to a Friend ; Report Inappropriate Content; on ‎10-11-2013 01:00 PM. Share best practices, tips, and insights. If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. You … Also all the coffee that was included with the sale seems to have expired almost a year & half ago. You can also open an ebay dispute if need be for “item significantly not as described”. When the buyer makes his purchase, the shipping address given is where the item is expected to be delivered, and it it never arrives, the buyer gets his money back. Who is responsible for items damaged in transit? I ordered an iphone off ebay and got it for a great price. The first item, a pair of shorts, the box had a huge hole in it & the item had been drug thru what looked like oil, so the buyer asked me if I would do a "Partial Refund" so she could take them to the cleaners & try to get the stain out & the sequins replaced that had come off. I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. It was a glass bottle containing a syrup for coffee. The item should arrive as it left you and be exactly as the listing described. Shipping insurance | eBay 559063637705 30484981-c792-404d-907a-74781ff2f317:176af829852 19997 Ordered a guitar on ebay, arrived broken (literally) :( Messaged seller, who now wants me to ship it back, but has not offered to pay return shipping. Just wondering who is responsible if the item gets damaged during shipping? Now, as far as how this Seller treated you, I do not care for how they handled this. surely if a breakable item is broken in transit the first thing to look at was the wrapping done well enough for reasonable delivery. Worse case, i don't receive the item (it gets lost in the mail), who is responsible? If the item arrived damaged, broken or faulty, you have the option to add up to 10 pictures showing any scratches or defects. Package senders or receivers can use our online submission process to report package damage. I am an ebay “power seller” so I have had items arrive to buyers with shipping damage. Uploading tracking to the return request lets the seller know the item is on its way, and eBay can see the progress of the return in case we're asked to step in. You can also open an ebay dispute if need be for “item significantly not as described”. if you have opened a not as described complaint, wait until it is eligible to be escalated, then escalate it and let Ebay handle the seller. If a product ordered online has not arrived within either of these periods, the consumer can ask the store or … 3) Refunded you the amount you asked for AND also sent you a new piece if you could buy it separately, if not, they should have replaced the item fully... NOW, obviously this is only my opinion & I am sure some out there probably wouldn't agree, but that is how I feel things should have been handled. I started a case and the Seller's response was basically I don't do refunds, file an insurance claim with the PO. As a seller you are not only responsible for listing the item correctly, you are also responsible until the item reaches its destination. I did consider ordering a replacement reservoir as this one will now not hold water. If you’re not able to resolve your issue with the seller, we’re always available to step in and help. I am an ebay “power seller” so I have had items arrive to buyers with shipping damage. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I looked and couldn't find one. Either way, the seller pays for the damaged item. Why would you think it would be the customer’s responsibility that a package was damaged by the courier that you, the seller contracted to ship your product you sold? An item damaged during shipping is not as described. from shipping policy "Remember, the seller is responsible for the item until it is in the buyer's possession. As there is no way of knowing whether it really was damaged in the post all you can rely on is photo evidence. You aren't responsible for item loss or damage that occurs after the item reaches the UK Shipping Centre. you have the Ebay Money Back Guarantee. Get quick answers to important questions to get you selling faster and better! It is now up to you to pursue the postal service and claim for damage. The eBay rep looked at the return request, put me on hold while he spoke to his manager. Senders or receivers can use our online submission process to report package damage see Global... The machine whether or not you get that you can also open an ebay dispute if need for! Risk of breakage in transit damaged, and fragile, due to the insists. Considering, but still yet by … i am an ebay `` power ''! Costs depends on the box seller ” so i have ebay item damaged in shipping who is responsible items arrive to buyers with damage... 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