Go to Shipping labels - opens in new window or tab in My eBay or Seller Hub. Frequently Asked Questions . The item finally showed up a week later, and the buyer says it is damaged. I live in NC and the buyer lives in CA. You'll also be responsible for covering return shipping costs. If the item is returned used or damaged, you may qualify to issue a partial refund. Sold item on Ebay damaged before being despatched Sign in to follow this . Take advantage of free shipping supplies. If it's the Item you need to ask your Buyer to open a Returns Case in the Resolution Centre. Is the Item Damaged, or just the Packaging? If a GSP item is lost or damaged after it reaches the Global Shipping Center, both buyer and seller may be covered by the eBay Money Back Guarantee or PayPal Purchase Protection program. I posted an item with comprehensive bubble wrapping, additional packing, sturdy cardboard box but he buyers reports that the item arrived damaged beyond repair and has provided photos. If you can’t complete a sale with a buyer – for example, the item is damaged, you have fewer items in stock than you thought, or the buyer purchased the item using the wrong delivery address – you can cancel the transaction. She will not do this. I brought an item from a seller in the USA it's been delivered damaged to me in Australia. The buyer has to wait a full 8 days from opening a claim before they can escalate it to eBay for a decision. For items damaged during shipping, like op's case - specifically once pitney bowes are involved - ebay will generally ensure you dont lose out because of this. Message 14 of 38 (5,382 Views) 0 Helpful Highlighted. When I packed the item it was in perfect condition and I … HOW or WHO do i contact them ? See Partial refund guidelines. eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against loss." If eBay or Pitney Bowes determines that an item is undeliverable, eBay and Pitney Bowes reserve the right to dispose of or liquidate the item in the manner they see fit. Buyer opened a item damaged case in ebay and i have to respond. looks like I've lost $400 and the will to ever use Ebay again. Please see She wants me to buy another dress and only pay shipping. Do not waste your time and money calling ebay. Save up to 30% off USPS, 37% off FedEx, and 48% off UPS ® Ground shipments. Perhaps all the sellers with damaged items should start checking them before they put them on ebay & then put them where thier kids/dogs can't reach them to break/chew them. I have no insurance on shipping. Posts: 1,615. Everything you need to know about shipping when listing your item, from shipping options and rates to estimated delivery dates. Learn about the range of shipping options that you can offer buyers. You'll receive an email confirmation about your claim, including the policy number, claim amount, and claim number. In many cases the buyer is covered by either the eBay Money Back Guarantee or the PayPal Purchase Protection program. If a Global Shipping Program item arrives damaged, the buyer would file a "return request," just as they would in a non-GSP transaction. You might also get a shipping discount because the seller saves money by combining items. Seller charges. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. Prev; 1; 2; Next; Page 1 of 2 . The seller will also pay for return shipping.. A bit of a strange situation: I recently sold an item on ebay, as I was packing the item it got damaged. btw the comuputer is worth like $400 CAD Buyer on your behalf if an eBay shipping label for the damage was in... ; get help if you suspect transit damage and not the normal messaging.... 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